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Q: HYPOALLERGENIC PROMISE

All our pieces are nickel-free and lead-free, ensuring safe wear for sensitive skin.

Q: RETURNS & EXCHANGES

We accept returns within 30 days of delivery. Items must be unworn, in original packaging, and accompanied by proof of purchase.

Q: 24/7 CUSTOMER SUPPORT

We're here for you anytime! Our support team is available 24 hours a day, 7 days a week to answer questions and assist with your order.

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At Seraphina, every detail matters — including your experience. Whether you have a question, need assistance, or simply wish to connect, our team is here for you.

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Frequently Asked Questions

We Strive for the Highest Quality of our Treasures for a Lifetime Shine and Glow

atelier@seraphinatreasures.com

PRODUCT DETAILS

Our jewelry is crafted from premium gold and silver plated for a lasting shine. Each piece is waterproof, tarnish-free, and hypoallergenic, making it safe for everyday wear.

HYPOALLERGENIC PROMISE

All our pieces are nickel-free and lead-free, ensuring safe wear for sensitive skin.

CARE INSTRUCTIONS

Our jewelry is designed to resist tarnish and water damage. However, for maximum longevity, store your pieces in a dry place and avoid harsh chemicals like perfumes or cleaning agents.

MANUFACTURING

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

SHIPPING & DELIVERY

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location but we will do our very best to deliver it in a timely manner.

RETURN POLICY

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.